Privacy Policy

DioulaBa operates an ecommerce marketplace connecting customers, vendors, payments, and logistics. This policy explains what data we collect, why we use it, and what choices you have.

1. Data We Collect

We collect information you provide when creating an account, placing orders, contacting support, managing a shop, or using social and promotional features.

This can include your name, email, phone number, addresses, order history, messages, reviews, KYB submissions, uploaded content, and activity history.

2. How We Use Data

We use your data to create and secure your account, process orders, manage payments, deliveries and returns, provide support, prevent fraud, improve performance, and comply with legal obligations.

For vendors, we also use data for KYB verification, shop settings, catalogue publishing, and any payment or social media integrations you enable.

3. How Data Is Shared

We only share data with service providers involved in running the platform, such as payment gateways, hosting providers, email tools, security systems, connected social media channels, and logistics partners.

We may also disclose data where required by law, to enforce platform terms, handle disputes, or protect the platform, vendors, customers, and the public.

4. Cookies and Technical Measures

We use cookies and local storage to keep sessions active, remember carts, apply language preferences, and improve security and storefront performance.

You can manage cookie preferences through your browser. Blocking essential cookies may reduce or disable some site functionality.

5. Retention

We retain data for as long as needed to operate the service, resolve disputes, satisfy accounting, tax, fraud-prevention, and legal obligations, and preserve reliable order and transaction records.

Data that is no longer required is deleted or anonymized in line with internal policy and applicable law.

6. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, or export of certain personal data. You may also request account closure.

For deletion requests, also review our Data Deletion page.

7. Contact

For privacy-related questions, contact us at sales@dioulaba.com.

Head Office: Conakry, Guinea

By continuing to use DioulaBa, you acknowledge that this policy may be updated to reflect product, operational, or legal changes.